Individual retail custom orders are limited to the designs and customization options currently available on the Bluebird Embroidery website.

I am not currently sourcing additional designs from screenshots, inspiration photos, or individual special requests.

Many designs can still be customized with your school or team, colors, wording, and other available options.

Yes! Many Bluebird designs can be customized with your school or team, colors, wording, and other options shown on the individual product listing.

Individual retail custom orders are limited to designs and customization options currently available on the website.

Many Bluebird designs offer customization for different schools, teams, colors, and wording.

If a custom team or school option is available on the product listing, simply provide the requested information when ordering. Available customization varies by design.

At this time, individual retail orders are limited to the designs and styles currently available on the website.

Bluebird’s retail collection is intentionally curated around timeless embroidery styles and designs that reflect the Bluebird brand.

Commercial Embroidery Services are available for businesses, schools, athletic teams, booster clubs, churches, organizations, fundraisers, and other groups.

Commercial customers may submit their own authorized logo or artwork for embroidery.

Submit your project through the Commercial Embroidery Services page on the Bluebird Embroidery website.

Please include your logo or artwork, approximate quantity, apparel or hat selections, and project details. I’ll review your request and provide pricing and availability.

Yes. Commercial embroidery and bulk apparel orders have a 10-piece minimum.

Yes. I work with wholesale suppliers offering a wide selection of apparel, hats, workwear, team apparel, bags, and accessories.

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Please provide the best-quality version of your logo available.

Vector artwork such as AI, EPS, or SVG is preferred, but a high-quality PNG, PDF, or JPEG may also be accepted.

Artwork will be reviewed for embroidery suitability, and very small or complex details may need to be simplified.

New logos require a one-time, non-refundable digitizing/setup fee starting at $15. Pricing is based on the complexity of the artwork.

Once digitized, your logo is kept on file for future authorized orders using the same design.

Bluebird Embroidery does not currently provide logo creation or graphic design services.

If your artwork requires extensive design work before it can be digitized for embroidery, I may request a different or higher-quality version of the logo.

Yes. Customer-provided items may be accepted after review to ensure they are suitable for embroidery.

A signed Bring Your Own Item (BYOI) waiver is required before production. While every reasonable precaution is taken, Bluebird Embroidery cannot guarantee replacement of customer-provided items if damage occurs during the embroidery process.

Embroidery pricing is based on the garment or hat selected, stitch count, design complexity, quantity, and any specialty embroidery techniques required.

Exact pricing is provided after your artwork and project details have been reviewed.

Payment is required before apparel or materials are ordered and before production begins.

Production scheduling, material ordering, and turnaround time begin after payment is received.

Bluebird Embroidery accepts major credit and debit cards and other payment options available through secure checkout or invoice.

Available payment methods will be displayed at checkout or when paying your invoice.

Payment is required in full before apparel or materials are ordered and production begins.

Please contact Bluebird Embroidery as soon as possible if you need to make a change or cancel an order.

Changes or cancellations may be possible before materials are ordered or production begins. Once materials have been ordered, artwork prepared, or production started, changes may be limited and the order may no longer qualify for cancellation or a full refund.

Custom and personalized items are non-refundable and non-returnable unless there is an error made by Bluebird Embroidery.

Customers are responsible for reviewing sizes, colors, spelling, personalization, and other selections before ordering or approving an order. Items cannot be returned or exchanged due to incorrect size selection.

Custom commercial apparel orders include one mockup/revision.

Please carefully review spelling, names, numbers, logo placement, thread colors, garment colors, quantities, and sizes before approval.

Additional revisions or significant artwork changes may require an additional fee.

Commercial embroidery turnaround is generally 2–3 weeks after payment, artwork approval, and final order details are confirmed.

Larger orders, specialty products, supplier availability, or other circumstances may require additional time.

Retail turnaround times vary by product and are listed on the individual product page.

Rush orders may be available for an additional fee depending on the project, supplier availability, and current production schedule.

Rush availability must be confirmed before placing the order.

Yes. Orders can be shipped within the United States. Customers are responsible for applicable shipping charges.

Tracking information will be provided when available after the order ships.

Customer pickup is not available at our business location.

Local delivery is available for a $5 delivery fee to Harrogate, Middlesboro, Tazewell, Pineville, or Lafollette. Orders will be delivered at an arranged public meeting location.

Customers may also choose shipping and pay the applicable shipping cost.

Once a package has been accepted by the shipping carrier, delivery times are outside Bluebird Embroidery’s direct control.

If tracking shows your package as delivered but you cannot locate it, please check the delivery location and with household members or neighbors before contacting the shipping carrier using your tracking information.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges will be required before the order can be shipped again.